Thoughtfully chosen. Beautifully worn.
At JOTTA, we hope every piece becomes a lasting part of your wardrobe. From delivery to aftercare, we’re here to make your experience as effortless as possible.
01 Shipping
We offer international delivery to selected destinations.
Shipping costs and estimated delivery times will be displayed at checkout.
Once your order has been dispatched, you will receive a confirmation email with tracking information.
If you need your order by a specific date, please contact our customer care team before placing your order. We’ll do our best to accommodate your request.
02 Returns
We hope you love your JOTTA pieces. However, if something isn’t quite right, we’re here to help.
We offer a 14-day return policy. If you’re not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.
We kindly ask that items are returned in their original condition, unworn and unwashed, with all tags and packaging intact wherever possible.
Your statutory consumer rights remain unaffected.
03 How to Return
To begin a return, simply contact our customer care team with your order number.
Our team will provide the appropriate return instructions and address.
Please contact us before sending any items back to ensure your return is processed smoothly.
We recommend using a tracked shipping service and retaining your proof of postage until your return has been completed.
04 Return Shipping
For change-of-mind returns, customers are responsible for return shipping costs, where permitted by applicable law and communicated before purchase.
If your item arrives faulty, damaged or incorrect, please contact our customer care team. We will arrange an appropriate resolution in accordance with your statutory rights.
05 Exchanges
We want you to find your perfect fit.
We are happy to offer exchanges for a different size or colour within 14 days of delivery, subject to availability.
Customers are responsible for the cost of returning the original item. Complimentary shipping is offered on your first exchange.
To arrange an exchange, simply contact our customer care team with your order number and preferred size or colour.
Once your original item has been received and inspected, we will arrange for your replacement to be dispatched.
Exchanges are limited to one per item.
06 Refunds
Once your return has been received and inspected, we will notify you via email.
Refunds will be issued to your original payment method in accordance with applicable consumer laws and statutory refund deadlines.
For eligible UK cancellations, refunds will include standard outbound delivery charges where applicable.
Please allow additional time for your bank or payment provider to process the refund.
07 Contact Us
For any questions regarding shipping, returns or exchanges, please don’t hesitate to contact our customer care team.
Email: contact@jottaofficial.com
We’re always happy to help.
Thank you for choosing JOTTA.